Refund policy

Returns & Exchanges

Return Window

You have 14 days from the day you receive your order to request a return, in accordance with the Norwegian Right of Withdrawal Act.

Eligibility

To be eligible for return:

  • The item must be unused, unwashed, and in original condition
  • All original tags and packaging must be included
  • Returns must be requested and shipped within 14 days of delivery

We do not offer direct exchanges. If you want a different size or style, please return your item and place a new order.


Return Process

 

If you wish to return your order, please follow the steps below:

  1. Email care@mawei.no within 14 days of receiving your order. Include your order number and reason for return.

  2. Find the QR code on the delivery note included in your package. This will take you to Bring’s portal to create your return label.

  3. Carefully pack the item, include the completed return form, and use the return label from Bring to send it back.

  4. Once we receive and approve the return, we’ll refund the amount to your original payment method within 7–10 business days.

 

Return Shipping Costs

  • You are responsible for return shipping unless the item is faulty or incorrect.
  • If the return is due to a mistake on our part, we’ll cover the return costs

 

Unclaimed Packages

If a package is returned to us because it was not picked up, we’ll issue a refund minus shipping and handling fees.